Yes, we offer free shipping, the shipping cost are always on us!

The delivery time is typically between 4 - 7 business days, we currently ship to the United Kingdom.

Processing Time: 1 - 2 Business Days
Transit Time: 3 - 5 Business Days

For more information click here

You can return a product for any reason within 30-days guaranteed. No questions asked.

To start a return, please follow these steps:

1. Contact Customer Service: Email info@caurelle.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Return Authorization: Our team will review your request and provide a return authorization and detailed instructions.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer or covered by us if defective or incorrect.
   
   We do not charge a return or handling fee
   
   For more information click here

You can contact us through our contact page! We will be happy to assist you.

Our customer service is available Monday to Friday between 9:00 AM and 5:00 PM GMT. The customer service replies within 24 hours during working days.